Welcome to Gabber Resistance.

These Terms and Conditions apply to the use of our website, gabberresistance.com, and to all purchases made through our online store. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Company Information

2. Customer Service & Order Support

For questions about orders, shipping, returns, or product availability, customers can contact our customer service and fulfilment partners.

3. About Gabber Resistance

Gabber Resistance sells vinyl records, clothing, merchandise, and other products related to Gabber music and culture. Our products are sold to consumers for personal use only. We currently do not offer wholesale, resale, or B2B purchasing through this website. If we agree to any business, wholesale, or resale order separately, different terms may apply.

4. Products

We make every effort to display our products as accurately as possible, including descriptions, images, prices, colours, sizes, and availability. However, product colours and appearance may vary depending on your screen, device settings, photography, lighting, or production batch.

All vinyl records, clothing, and merchandise sold through our store are new unless clearly stated otherwise on the product page. Vinyl releases may be limited in quantity. Availability is not guaranteed until your order has been accepted and confirmed.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart. After placing your order, you will receive an order confirmation by email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order if:

• the product is unavailable;
• there is an error in the product information, price, or availability;
• payment is refused, reversed, or not completed;
• the shipping address is incomplete or invalid;
• we suspect fraud, abuse, or misuse of our website;
• the order appears to be for resale or commercial use without our prior agreement;
• we are unable to fulfil the order for reasons outside our control.

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method, unless otherwise agreed.

6. Prices, Taxes & Currency

Prices are displayed in the currency shown on the website or at checkout. The default country/region setting may display Netherlands | EUR €. Prices include VAT where applicable, unless stated otherwise.

Shipping costs, available shipping methods, and any applicable charges are calculated and displayed at checkout before you complete your purchase.

For deliveries outside the European Union, the customer may be responsible for customs duties, import taxes, brokerage fees, local charges, or other costs imposed by the destination country. These costs are not controlled by Gabber Resistance and are not included in our product prices or shipping fees unless expressly stated at checkout. Customers are responsible for checking whether a product can be lawfully imported into their country before placing an order.

7. Payment

We currently accept Visa and Mastercard. Additional payment methods may be added and will be displayed at checkout when available.

Payment must be completed before an order is processed or shipped. By submitting payment information, you confirm that you are authorised to use the selected payment method and that the billing information provided is accurate. If a payment is declined, reversed, cancelled, or flagged as potentially fraudulent, we may suspend or cancel the order.

8. Shipping & Delivery

Orders are processed and shipped from our fulfilment warehouse in the Netherlands. We currently use different carriers depending on the destination, including GLS for Europe and PostNL for the rest of the world.

We aim to prepare and dispatch orders as quickly as possible. Orders are normally processed on business days and are not shipped on weekends or public holidays. We do not offer same-day shipping.

Estimated delivery times are provided for guidance only. Delivery times may vary depending on destination, carrier capacity, customs processing, public holidays, peak periods, weather, or other circumstances outside our control. Shipping costs and available shipping methods are shown at checkout.

We are responsible for the risk of loss or damage to the products until they have been delivered to you, unless you arrange your own carrier or delivery method that was not offered by us. If your package is returned to us because of an incorrect or incomplete address, failed delivery, refusal to accept the package, or failure to collect the package, we may charge additional shipping costs to resend the order.

9. Local Pickup

Local pickup may be available by appointment only at:

To arrange a pickup appointment, please contact info@kowamusicstore.com. Please bring your order confirmation when collecting your order.

10. Cancelling or Changing an Order Before Shipping

If you made a mistake in your order or shipping address, please contact us as soon as possible. We will try to help if the order has not yet been processed or shipped. However, we cannot guarantee that changes or cancellations can be made after an order has been placed. Once an order has been dispatched, it cannot usually be changed or cancelled. You may still have the right to return the order under the return and withdrawal rules set out below.

11. Right of Withdrawal & Returns

Consumers have the right to withdraw from an online purchase within 14 days after receiving the products, without giving a reason, unless an exception applies.

To exercise your right of withdrawal, you must contact us within 14 days after receiving your order.

You can contact us at info@kowamusicstore.com.

After notifying us that you wish to withdraw from your purchase, you must return the products without undue delay and no later than 14 days after telling us that you wish to withdraw.

Please contact us before sending any return. Items sent back without first requesting a return may not be accepted or may cause delays in processing.

12. Return Conditions

To be eligible for a return, products must be returned in the same condition in which you received them.

Clothing and merchandise must be:

• unworn;
• unused;
• unwashed;
• with tags attached where applicable;
• in the original packaging where possible.

Vinyl records must be returned unopened and sealed, unless the product is defective or damaged. Sealed vinyl records and other sealed audio recordings cannot be returned under the right of withdrawal once unsealed by the customer, unless they are defective or damaged.

You are responsible for handling products with care while they are in your possession. We may reduce the refund if the value of the returned product has been reduced because of handling beyond what is necessary to inspect the product.

13. Return Shipping Costs

Customers are responsible for return shipping costs when returning a product under the right of withdrawal. We do not provide prepaid return labels for standard returns. We recommend using a tracked shipping service and keeping proof of postage until your return has been received and processed. If the product is defective, damaged, or incorrect, different rules may apply.

14. Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved. If approved, we will refund the payment using the original payment method, unless otherwise agreed.

For valid withdrawal returns, we will refund the product price and, where required by law, the standard delivery cost originally paid for the order. We are not required to refund any additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery method offered by us.

We may withhold the refund until we have received the returned products or until you provide proof that you have sent them back, whichever occurs first. Banks, credit card companies, and payment providers may take additional time to process and post the refund.

15. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging.

Contact us at info@kowamusicstore.com. We will review the issue and, where appropriate, offer a suitable solution. This may include replacement, repair, reshipment, refund, or another solution depending on the circumstances and product availability. If a product is defective or does not conform to the contract, your statutory consumer rights remain unaffected.

16. Exchanges

We do not guarantee direct exchanges. The fastest way to get a different item, size, or product is usually to return the original item, if eligible, and place a new order. Exchanges or reshipments may be offered at our discretion in cases involving damaged, defective, or incorrect products.

17. Products That Cannot Be Returned

The following products cannot be returned under the right of withdrawal unless defective or damaged:

• sealed vinyl records or sealed audio recordings that have been unsealed after delivery;
• products that are clearly personalised or made to order, if offered in the future;
• products that cannot be returned for hygiene or health protection reasons once unsealed, if applicable;
• any other products excluded from withdrawal rights under applicable law.

Sale or discounted items are subject to the same statutory consumer rights unless a legal exception applies.

18. Gift Cards & Pre-Orders

We currently do not sell gift cards through our website.

We currently do not offer pre-orders through the website. If pre-orders are introduced in the future, the product page will state that the product is a pre-order and will include any relevant estimated release, dispatch, or delivery information. Additional pre-order terms may apply.

19. Legal Guarantee

Consumers are entitled to statutory rights when a product is defective, damaged, or does not conform to the contract. Nothing in these Terms and Conditions limits or excludes any mandatory statutory guarantee or consumer protection rights that apply under Dutch, Belgian, European, or other applicable consumer law.

20. Customer Responsibilities

You agree to provide accurate, complete, and up-to-date information when placing an order. You are responsible for ensuring that:

• your shipping address is correct;
• your contact details are accurate;
• you are available to receive or collect your package;
• the products you order can be lawfully delivered to your country;
• you comply with any applicable import rules in your country.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by you.

21. Website Use

You may use our website only for lawful purposes. You must not:

• misuse the website;
• attempt to interfere with the operation or security of the website;
• use the website for fraudulent purposes;
• copy, scrape, reproduce, or exploit website content without permission;
• upload or transmit malware, spam, or harmful code;
• use our website or products in a way that violates applicable law.

We may restrict access to the website or cancel orders if we suspect misuse, fraud, or unlawful activity.

22. Intellectual Property

All content on this website, including logos, text, images, product descriptions, graphics, designs, videos, audio references, branding, and layout, is owned by Gabber Resistance or used with permission from the relevant rights holders. You may not copy, reproduce, modify, distribute, sell, publish, or use any website content for commercial purposes without prior written consent. All third-party trademarks, artist names, label names, or other references remain the property of their respective owners.

23. Events, Music & Cultural Content

Gabber Resistance may publish information about music, artists, releases, events, archives, or cultural projects. Unless expressly stated otherwise, information on the website is for general informational and promotional purposes only. Event-related rules, entry conditions, ticketing terms, or venue policies may be subject to separate terms where applicable.

24. Third-Party Links

Our website may contain links to third-party websites, platforms, social media pages, streaming services, or payment providers. We are not responsible for the content, availability, policies, or practices of third-party websites or services. Use of third-party websites or services may be subject to their own terms and privacy policies.

25. Privacy & Personal Data

We process personal data in accordance with our Privacy Policy. When you place an order, contact us, subscribe to our emails, or use our website, we may process personal data such as your name, email address, shipping address, billing information, order details, and communication history. Please read our Privacy Policy for more information about how we collect, use, store, and protect personal data.

26. Email Marketing

If you subscribe to our email list, we may send you updates about products, releases, events, or other Gabber Resistance news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

27. Complaints

If you have a complaint about your order, a product, our service, or the use of this website, please contact us first so we can try to resolve the issue directly.

Contact: info@kowamusicstore.com.

Please include your order number, contact details, and a clear description of the complaint. We aim to respond within a reasonable timeframe and to handle complaints fairly. We are not affiliated with any external complaints board or dispute resolution body.

28. Online Dispute Resolution

The European Online Dispute Resolution platform has been discontinued and is no longer available. If you have a consumer complaint, please contact us directly first. You may also seek advice from the relevant consumer protection authority or European Consumer Centre in your country, where applicable.

29. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for mandatory consumer rights that cannot be excluded.

To the fullest extent permitted by law, Gabber Resistance is not liable for indirect, incidental, special, or consequential losses, loss of profit, loss of business, loss of data, or loss of opportunity arising from the use of our website or products. Our total liability for any claim relating to an order will not exceed the amount paid for that order, unless applicable law requires otherwise.

30. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control. This may include, but is not limited to, carrier delays, customs delays, strikes, labour disputes, supply issues, natural disasters, extreme weather, pandemics, war, civil unrest, government restrictions, technical failures, payment provider issues, or other circumstances beyond our control. If such an event affects your order, we will try to keep you informed and find a reasonable solution.

31. Changes to These Terms

We may update these Terms and Conditions from time to time. The version published on our website at the time you place your order will apply to that order. If we make changes, we may update the “Last updated” date at the top of this page.

32. Governing Law

These Terms and Conditions are governed by Dutch law, where applicable. Nothing in these Terms and Conditions affects any mandatory consumer protection rights that may apply in your country of residence. If you are a consumer, you may also have the right to bring a claim in the courts of your country of residence where mandatory consumer law provides for this.

33. Contact

Model Withdrawal Form

You may use this form if you want to withdraw from your purchase. You are not required to use this exact form, but you must clearly inform us that you wish to withdraw from the contract.