We want you to be happy with your order. If something is not right, please contact us and we will do our best to help.      

     

        This Return and Refund Policy applies to purchases made through gabberresistance.com.      

             

        1. 14-Day Return Policy      

     

        We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.         Consumers may also have a 14-day right of withdrawal under applicable European consumer protection rules, unless an exception applies.      

       

        2. Return Conditions      

     

        To be eligible for a return, your item must be in the same condition that you received it.      

• Clothing and merchandise must be unworn, unused and unwashed.
  
• Tags must still be attached where applicable.
  
• Items should be returned in their original packaging where possible.
  
• You will need the receipt, order confirmation or proof of purchase.
  

     

        Vinyl records must be returned unopened and sealed, unless the product is defective, damaged or incorrect. Sealed vinyl records and other sealed audio recordings cannot be returned under the right of withdrawal once unsealed by the customer, unless they are defective or damaged.      

             

        3. How to Start a Return      

     

        To start a return, please contact us at: info@kowamusicstore.com.      

     

        Please contact us before sending any return. Items sent back without first requesting a return may not be accepted or may cause delays in processing.      

                   

        4. Return Shipping Costs      

     

        Customers are responsible for return shipping costs when returning an item under the right of withdrawal or for a standard return. We do not provide prepaid return labels for standard returns. We recommend using a tracked shipping service and keeping proof of postage until your return has been received and processed.      

             

        5. Damages, Defects & Wrong Items      

     

        Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.      

     

        Please include your order number, a clear description of the issue and, where possible, photos of the product and packaging. We will evaluate the issue and make it right where appropriate.      

       

        6. Exceptions & Non-Returnable Items      

     

        Certain items cannot be returned unless they are defective, damaged or incorrect. This includes:      

• Sealed vinyl records or sealed audio recordings that have been unsealed after delivery;       
• Products that are clearly personalised or made to order, if offered in the future;
  
• Products that cannot be returned for hygiene or health protection reasons once unsealed, if applicable;   
• Any other products excluded from withdrawal rights under applicable law.
  

     

        Sale or discounted items are subject to the same statutory consumer rights unless a legal exception applies.      

             

        7. Exchanges      

     

        We do not guarantee direct exchanges. The fastest way to get a different item, size or product is usually to return the original item, if eligible, and place a new order once the return has been accepted.      

             

        8. European Union 14-Day Cooling-Off Period      

     

        If your order is covered by European Union consumer protection rules, you have the right to cancel or return your order within 14 days after receiving it,         for any reason and without giving a justification, unless an exception applies. As stated above, returned items must be in the same condition that you received them, unworn or unused, with tags where applicable, and in their original packaging where possible. You will also need the receipt or proof of purchase.      

             

        9. Refunds      

     

        We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.      

     

        If approved, you will be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank, credit card company or payment provider to process and post the refund.      

     

        For valid withdrawal returns, we will refund the product price and, where required by law, the standard delivery cost originally paid for the order.         We are not required to refund additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery method offered by us.      

     

        We may withhold the refund until we have received the returned products or until you provide proof that you have sent them back, whichever occurs first.         If more than 15 business days have passed since we approved your return, please contact us at info@kowamusicstore.com.      

       

        10. Contact