This Privacy Policy explains how Gabber Resistance collects, uses, stores and protects personal information when you visit our website, place an order, contact us or use our services.

This policy applies to gabberresistance.com and to all related online store services provided through Shopify.

1. Who We Are

2. Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation, also known as GDPR, Gabber Resistance is the data controller of the personal information processed through this website, unless otherwise stated in this Privacy Policy.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect and process the following categories of personal information:

• Contact details: name, email address, phone number, billing address and shipping address.
• Order information: products ordered, order number, purchase history, returns, refunds, delivery status and customer support history.
• Payment information: payment status, payment method, transaction confirmation and fraud prevention information. Full card details are processed by payment providers and are not stored directly by us.
• Account information: login details, customer account preferences and account activity, if you create an account.
• Communication information: messages you send to us by email, contact forms, customer service channels or social media.
• Technical information: IP address, device type, browser type, operating system, language settings, referring pages and website usage information.
• Marketing information: newsletter subscription status, marketing preferences and interactions with our emails, where applicable.

4. How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, subscribe to emails, contact us or request a return.
• Automatically when you visit our website, through cookies, pixels, analytics tools and similar technologies.
• From Shopify as our ecommerce platform provider.
• From payment providers when your payment is authorised, declined, refunded or flagged for review.
• From fulfilment and shipping partners when they process, ship or update the status of your order.
• From customer service partners when they support your order, return, exchange or complaint.

5. Why We Use Your Personal Information

We use personal information for the following purposes:

• to operate our online store;
• to process and fulfil your orders;
• to process payments and refunds;
• to arrange shipping, delivery and local pickup;
• to provide customer service and respond to questions;
• to handle returns, refunds, complaints and damaged or incorrect items;
• to send order confirmations, shipping updates and service messages;
• to manage customer accounts, if applicable;
• to prevent fraud, misuse, chargebacks and unauthorised transactions;
• to comply with legal, accounting, tax and regulatory obligations;
• to improve our website, products, services and customer experience;
• to send marketing emails, only where permitted by law or with your consent where required;
• to measure website performance and understand how visitors use our store.

6. Legal Bases for Processing

Where GDPR or similar privacy laws apply, we rely on the following legal bases:

• Contract: to process your order, payment, delivery, returns and customer service requests.
• Legal obligation: to comply with tax, accounting, consumer protection and other legal requirements.
• Legitimate interests: to operate and improve our business, prevent fraud, secure our website, respond to customer enquiries and maintain records.
• Consent: for email marketing, non-essential cookies, tracking technologies or other processing where consent is required by law.

7. Shopify

Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to you. Personal information submitted through our store may be processed by Shopify so that Shopify can provide hosting, checkout, payment, security, analytics and related ecommerce services.

Shopify may process personal information in accordance with its own privacy documents and contractual arrangements with merchants. You can read more about Shopify’s handling of personal information here:

Shopify Privacy Policy
Shopify Consumer Privacy Portal

8. Fulfilment, Shipping & Customer Service Partners

To process orders and provide customer support, we may share the information necessary to fulfil your order with our fulfilment, warehouse, shipping and customer service partners.

9. Payment Providers

Payments are processed through third-party payment providers available at checkout, such as card payment providers and other payment methods that may be added in the future. These providers process the information required to authorise, complete, verify, refund or secure your payment. We do not directly store your full credit or debit card number.

10. Shipping Carriers

We may share your name, delivery address, email address, phone number, order reference and delivery details with shipping carriers so that they can deliver your order, provide tracking updates, handle delivery issues and process returns where applicable. Carriers may include GLS, PostNL and other carriers depending on destination and service availability.

11. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address to send updates about new releases, products, events, offers and Gabber Resistance news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us. Even if you unsubscribe from marketing emails, we may still send you non-marketing emails about your orders, account, payments, delivery, returns or legal notices.

12. Cookies & Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, provide checkout functionality, improve performance, analyse traffic and, where applicable, support marketing or advertising.

Some cookies are necessary for the website to function and cannot be switched off through our systems. Other cookies, such as analytics, advertising or tracking cookies, may require your consent depending on your location and applicable law.

You can manage cookie preferences through our cookie banner where available, through Shopify customer privacy settings where applicable, or through your browser settings. Blocking some cookies may affect the functionality of the website or checkout.

13. Analytics, Pixels & Advertising

We may use analytics tools, Shopify features, advertising pixels or similar technologies to understand how customers use our website, improve our store, measure campaign performance and show relevant content or advertising where permitted by law.

If we use non-essential analytics or advertising cookies, we will request consent where required. You can change your cookie choices through the available cookie controls or your browser settings.

14. Who We Share Personal Information With

We may share personal information with:

• Shopify, as our ecommerce platform provider;
• payment processors and fraud prevention providers;
• fulfilment, warehouse and customer service partners;
• shipping carriers and delivery service providers;
• IT, hosting, security, analytics and website service providers;
• email marketing or communication providers, where applicable;
• professional advisers, such as accountants, lawyers or tax advisers;
• public authorities, regulators or law enforcement where required by law;
• third parties involved in a business transfer, merger, restructuring or sale of our business, if applicable.

15. International Transfers

Because we use Shopify and other service providers, your personal information may be transferred, stored or processed outside your country of residence, including outside the European Economic Area. Where required, we rely on appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.

16. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Order and transaction records may be kept for accounting, tax and legal record-keeping purposes.
• Customer service communications may be kept for as long as needed to handle your request and maintain business records.
• Marketing data is kept until you unsubscribe or withdraw consent, unless we need to keep limited records to respect your opt-out.
• Technical and analytics data may be kept for shorter periods depending on the tool, cookie type and applicable settings.

17. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service, website, email communication or storage system can be guaranteed to be completely secure. Please do not send sensitive or confidential information to us through unsecured channels.

18. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the following rights:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete personal information.
• Deletion: ask us to delete your personal information in certain circumstances.
• Restriction: ask us to restrict certain processing activities.
• Objection: object to certain processing based on legitimate interests or direct marketing.
• Portability: request a copy of certain personal information in a structured, commonly used and machine-readable format.
• Withdrawal of consent: withdraw consent where processing is based on consent.
• Complaint: lodge a complaint with a data protection authority.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.

19. How to Exercise Your Rights

To exercise your privacy rights, contact us at:

You may also use Shopify’s privacy portal for certain requests related to information processed by Shopify: https://privacy.shopify.com/en

20. Data Sharing Opt-Out

Depending on your location and our Shopify privacy settings, you may have the right to opt out of certain data sharing, targeted advertising or similar processing. If a data sharing opt-out page or privacy choices link is available on our website, you can use it to manage those choices. You may also contact us using the details in this Privacy Policy.

21. Global Privacy Control

Where required by applicable law and supported by our Shopify privacy settings or third-party tools, we may treat Global Privacy Control signals as a request to opt out of certain data sharing, targeted advertising or similar processing for the browser or device sending the signal.

22. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their country of residence. If you believe that a child has provided us with personal information, please contact us so that we can review and delete it where appropriate.

23. Automated Decision-Making

We do not intentionally use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you. However, Shopify, payment processors and fraud prevention providers may use automated tools to help detect fraud, secure transactions or assess payment risk.

24. Third-Party Links

Our website may contain links to third-party websites, social media platforms, music platforms, event pages, payment services or other external services. We are not responsible for the privacy practices, security, content or policies of third-party websites. Please review their privacy policies before providing personal information to them.

25. Complaints

If you have a complaint about how we process your personal information, please contact us first so that we can try to resolve it.

You also have the right to lodge a complaint with a data protection authority. In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

Autoriteit Persoonsgegevens

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, Shopify settings, apps, service providers, legal requirements or privacy practices. The updated version will be published on this page with a new “Last updated” date.

27. Contact