This Shipping Policy explains how Gabber Resistance processes, prepares and ships orders for vinyl records, clothing and merchandise purchased through gabberresistance.com.

Please read this policy carefully before placing an order. Shipping options, prices and estimated delivery times may vary depending on the destination and the available carrier services.

1. Shipping Origin

All orders are prepared and shipped from our fulfilment warehouse in the Netherlands.

2. Fulfilment Warehouse

3. Carriers

We use different carriers depending on the destination and available service level.

• Europe: GLS
• Rest of the world: PostNL

In some cases, another carrier or local postal partner may complete the final delivery, depending on the destination country and carrier network.

4. Order Processing Time

We aim to dispatch orders as fast as possible.

If your order is received on Day 1, it is typically dispatched on Day 2, and no later than Day 3, provided that the item is in stock, payment has been completed and the shipping address is valid.

We do not offer same-day shipping. Preparation and dispatch normally start on the next business day after the order is received.

5. Shipping Days

We ship from Monday to Friday, excluding weekends, carrier closure days and public holidays, including but not limited to Christmas Day and January 1st.

6. Estimated Delivery Times

Delivery times depend on the destination country, carrier network, customs processing and local delivery services.

• Europe via GLS: typically 2–3 business days after dispatch.
• Outside Europe via PostNL: delivery time varies by country and local postal services.

Estimated delivery times are not guaranteed. Delays can occur due to customs checks, weather conditions, strikes, peak seasons, public holidays, carrier operational issues or other circumstances outside our control.

7. Delivery Deadline

Unless a different delivery period is expressly agreed with you, we aim to deliver your order within the applicable legal delivery period. If delivery is significantly delayed, please contact us so we can investigate the shipment and help find a suitable solution.

8. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery destination, order details and available shipping options. Any available shipping method and price will be shown before you complete your purchase.

9. Tracking Your Order

Tracking is available for most shipments.

Once your shipment is registered in the GLS system, customers usually receive a tracking link with a tracking code.

For non-European shipments via PostNL, tracking availability and update frequency may depend on the destination country, local postal partner and selected service level.

10. International Shipping, Customs & Import Duties

We ship from the Netherlands to customers worldwide, where shipping options are available at checkout.

For deliveries outside the European Union, your order may be subject to customs duties, import taxes, brokerage fees, local charges or other costs imposed by the destination country.

These charges are not controlled by Gabber Resistance and are not included in our product prices or shipping fees unless expressly stated at checkout. Customers are responsible for checking and paying any applicable customs duties, import taxes or local charges.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your shipping address carefully before completing your purchase. If you notice an error after placing an order, contact us as soon as possible at info@kowamusicstore.com. We will try to help if the order has not yet been processed or shipped, but we cannot guarantee that changes can be made after an order has been placed.

12. Failed Delivery, Refused Packages & Uncollected Orders

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal to accept the package, unpaid customs charges or failure to collect the package, we may charge additional shipping costs to resend the order.

If the order is cancelled after being returned to us, any refund may be reduced by shipping costs or other costs that we are legally allowed to deduct.

13. Damaged Packages

Please inspect your package and products when they arrive.

If your order arrives damaged, please contact us as soon as possible at info@kowamusicstore.com with your order number, a description of the issue and clear photos of the product and packaging.

We will review the issue and, where appropriate, offer a suitable solution. This may include replacement, reshipment, refund or another solution depending on the circumstances and product availability.

14. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected timeframe, please contact us at info@kowamusicstore.com.

We may need to open an investigation with the carrier before confirming the next step. Carrier investigations can take time and may depend on the destination country and local delivery partner.

If the shipment is confirmed lost, we will work with you to find an appropriate solution, such as replacement, reshipment or refund, depending on the circumstances and product availability.

15. Risk of Loss or Damage

We are responsible for the risk of loss or damage to the products until they have been delivered to you, unless you arrange your own delivery service or carrier that was not offered by us.

16. Local Pickup by Appointment

Local pickup may be available by appointment only.

Pickup hours are normally 09:00–16:00. Pickup is by appointment only.

To schedule a pickup appointment, email info@kowamusicstore.com.

Please bring your order confirmation email when collecting your order.

17. Ready for Pickup Notification

If your order is selected for local pickup, you may receive a notification when your order is ready.

18. Returns Shipping

Return shipping labels and return shipping costs for standard returns are paid by the customer, unless the product is defective, damaged or incorrect and we agree otherwise.

Please contact us before sending any return. Items sent back without first requesting a return may not be accepted or may cause delays in processing.

For full return conditions, please read our Return and Refund Policy.

19. Exchanges & Reshipments

Exchanges and reshipments depend on the issue and product availability. In some cases, we may resolve an issue by reshipping an item. In other cases, the customer may need to place a new order after the return has been accepted.

20. Shipping Questions